About First Contact

First Contact, an HP Software certified training and business partner, provides expert training and implementation services for HP BTO solutions. We serve the financial services, energy, healthcare and telecommunications industries as well as the public sector.

First Contact was founded in 1997 and quickly earned a reputation for excellence helping customers implement HP Software (originally Mercury Interactive) test automation solutions. Since then the company has kept pace with the expanding BTO portfolio-- offerings and today provides services across the solution portfolio.

Our staff have broad industry experience and draw on that extensive knowledge to approach projects with best practices for software development and testing. We align with our client’s business priorities and target the major challenges arising from application quality and performance issues.

First Contact has been recognized by HP Software with their partner Spirit Award for 2008, and their Partner of the Year award for 2009.

First Contact is an authorized HP business partner and a former Mercury Interactive business partner prior to HP’s acquisition of Mercury Interactive in 2006. The company operates authorized training centers in Canada and has partnered with HP to deliver successful projects together. The company has branched out to provide clients with expertise in Project & Portfolio Management and Business Availability Center solutions as a natural part of their ALM-focused portfolio.

Shunra Software is the market leader in providing WAN emulation solutions that enable organizations to deliver high performing network applications to their global end-users. Shunra has patent-pending technology for predicting and analyzing application performance over a WAN while testing in a pre-deployment lab environment. Global organizations leverage Shunra to reduce time-to-market for new services, guarantee application deployment success and ensure applications deliver a high quality experience.